Occupational Certificate: Office Administrator NQF level 5

OCCUPATIONAL QUALIFICATIONS

Occupational Certificate: Office Administrator NQF 5

Higher Certificate SAQA ID: 102161 Credits: 445

Course Description

The Occupational Certificate: Office Administrator (NQF Level 5) equips learners with the essential administrative skills needed to manage office operations efficiently. This qualification blends theory, practical application, and workplace readiness to prepare learners for diverse administrative roles such as Office Administrator, Personal Assistant, Receptionist, and Project Support Officer.

Learners develop competencies in information management, customer relations, payroll, resource coordination, tender administration, and project support, enabling them to thrive in the fast-paced and evolving office environment. The programme emphasises leadership, self-management, people management, and best-practice administration— ensuring graduates can confidently plan, organise, lead, and control office functions while upholding ethical standards.

DURATION

36 months

certification

SAQA Qualification: 102161

Credits- 445

QCTO Accreditation

entry requirements

National Senior Certificate (NSC)/Grade 12 or NCV Level 4 with relevant subjects.

Competency in English.

What You’ll Learn

Leadership & Management – plan, organise, lead, and control office processes.
People & Team Management – motivate, lead, and monitor performance.
Customer Relations & Communication – deliver professional support and client services.
Resource & Budget Management – allocate resources and manage departmental budgets.
Payroll & Tender Administration – handle key operational tasks with accuracy.
Business Strategy Awareness – understand how office administration supports organisational goals.
Ethics & Workplace Behaviour – promote professionalism and ethical practices.

Career Opportunities

1. Executive Assistant – Manage schedules, meetings, and communications for senior staff; ideal for showcasing organizational and interpersonal skills.

2. Office Administrator – Oversee daily operations, coordinate departments, and maintain records, a direct application of your qualification.

3. Human Resources Coordinator – Support recruitment, onboarding, and employee relations; blends admin expertise with people management.

4. Marketing Assistant – Assist with campaigns, social media, and client outreach; great for combining creativity with structured planning.

5. Customer Service Representative – Handle inquiries, resolve issues, and maintain client satisfaction; perfect for roles requiring professionalism and warmth.

Payment Options

Payment Structure Including R1,500 Registration Fee

Onsite Students Payment Options

Monthly Payment Plan (Equal Instalments)

Payment Frequency	Monthly Payment	Duration	Reg Fee
Monthly	R2,375	12 months	R1,500

Term-Based Payment Plan

Payment Frequency	Payment Amount	Number of Payments	Reg Fee
Quarterly (every 3 months)	R7,125 per term	4 (over 12 months)	R1,500

Deposit + Monthly Instalments

Initial Deposit	Remaining Balance	Monthly Instalments	Reg Fee
R5,700 (20% upfront)	R22,800	R1,900 for 12 months	R1,500

Online Students Payment Options

Equal Monthly Payments

Payment Frequency	Monthly Payment	Number of Payments	Reg Fee
Monthly	R2,333.33	12 payments	R1,500

Quarterly (Term-Based) Payments

Payment Frequency	Amount per Term	Number of Payments	Reg Fee
Every 3 months (4 terms)	R7,000	4	R1,500

Deposit + Monthly Instalments

Initial Deposit	Remaining Balance	Monthly Instalments	Reg Fee
R5,600 (20% upfront)	R22,400	R1,866.67 for 12 months	R1,500

Registration Fee is required to secure your spot and is non-refundable.
Instalments begin after registration and are due monthly or biweekly depending on the chosen plan.

Knowledge Skills Modules

Knowledge Module Code	Title	Credits
334102002-KM-01	Effective Office Administration and Management, Level 5	10
334102002-KM-02	Business Communication and Customer Services, Level 5	8
334102002-KM-03	Office Protocol, Deportment and Etiquette, Level 5	8
334102002-KM-04	Apply End User Computing, Level 3	6
334102002-KM-05	Social Media and Digital Literacy, Level 4	5
334102002-KM-06	Introductory Project Management, Level 4	2
334102002-KM-07	Computerized Project Management, Level 5	15
334102002-KM-08	Basic Business Calculations, Level 4	5
334102002-KM-09	Resource and Procurement Management, Level 5	15
334102002-KM-10	Tender and Procurement Processes and Procedures, Level 5	5
334102002-KM-11	Document Management and Record Keeping, Level 5	15
334102002-KM-12	Staffing and People Support, Level 5	15
334102002-KM-13	Principles of the National Qualifications Framework (NQF) in relation to Skills Development and Workplace Skills Plan (WSP) Administration, Level 5	12
334102002-KM-14	Public Relations, Marketing and Advocacy, Level 5	6
334102002-KM-15	Ready for Work Standards, Level 4	5
Total Credits for Knowledge Module		132

Practical Skills Modules

Practical Module Code	Title	Credits
334102002-PM-01	Communication and Effective Customer Relationships, Level 5	10
334102002-PM-02	Manage, Coordinate and Assist in the Administration and Clerical Support of Resources to Facilitate Smooth and Effective Operational Activities within the Organization, Level 5	15
334102002-PM-03	Assist in the Administration and Preparation of the Process of Tendering of Contracts, Level 5	15
334102002-PM-04	Manage Meetings, Level 5	15
334102002-PM-05	Payroll Processing and Pay Administration, Level 5	15
334102002-PM-06	Support the Recruitment, Selection, and Induction of Staff, Level 5	15
334102002-PM-07	Classify, Identify, Register, Track and Dispose of Records and Information, Level 5	15
334102002-PM-08	Assist in the Administration and Preparation of the Workplace Skills Plan (WSP), Level 5	15
334102002-PM-09	Provide Administrative Support to Marketing/Public Relations Division, Level 5	20
334102002-PM-10	Prepare, Install and Dismantle Exhibition Elements, Level 5	10
334102002-PM-11	Manage a Small Project, Level 5	10
Total Credits for Practical Module		155

Workplace Skills Modules

Workplace Module Code	Title	Credits
334102002-WM-01	Perform Administrative and Meeting Support Functions to Support Management, Level 5	12
334102002-WM-02	Handle Customer and Client's Queries and Liaison in an Office, Level 5	8
334102002-WM-03	Marketing/Public Relations and Administrative Support, Level 5	25
334102002-WM-04	Assist in Planning and Coordinating at Least Two Special Events/Conferences, Level 5	20
334102002-WM-05	Procure and Allocate Resources, Level 5	15
334102002-WM-06	Solicit Tender Offers in Terms of a Set of Procedures, Level 5	10
334102002-WM-07	Manage a Paperless Office, Level 5	20
334102002-WM-08	Supervision and Training of Administration Staff, Level 5	15
334102002-WM-09	Assist in Developing a Workplace Skills Plan According to Employee Training Needs, Level 5	8
334102002-WM-10	Apply Ready for Work Standards to Everyday Work Activities, Level 5	25

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